Q & A from Industry

There will be a lot of businesses with the same or similar questions - we will endeavour to keep this page updated with any relevant Q&As that other industry operators have asked us. 


How to best support those here to get home (international)

The Coronavirus Tourism Advisory Group is working on this - In the interim visitors should contact their embassy in NZ.


Where do they go while they wait to get home?

If they are not symptomatic – there is a range of local options in the Bay of Plenty.   

If someone needs to self-isolate and is considering using commercial accommodation, they must advise you in advance of their need to self-isolate.

The majority of people who will need somewhere to stay will be healthy and if they are not symptomatic and staying with you then follow MOH guidelines for accommodation.

If they are symptomatic; call Healthline or the authorities – they will let you know what to do.


Can accommodation providers get access to medical supplies?

At the moment there is a lack of supply and we are advocating for getting access to these supplies.

For now the advice is to focus on following the guidelines around good cleaning, good hygiene and social distance between any arrivals within the last 14 days.

Practical steps include a line on the floor away from the reception desk (eg so people can’t touch it), wireless payments, not touching cash where possible. 


How do we isolate people in shared accommodation (e.g backpackers who have limited funds and support here)?

Choose not to accept visitors if you cannot isolate them, who arrived after the cut-off date for self isolation. Pass them on to other options.

Maintain separate areas – no communal areas should be shared. If you cannot maintain separation then it is advised those people who arrived after the cut off date to find other accommodation.


What happens to staff (accommodation business) should we have to isolate someone?

There is no one size fits all approach and every business will have their own operational decisions to make

Call Healthline for further medical advice as required 


What are the accommodation options locally if needing to self-isolate?

There are a range of options from Air BnB, commercial accommodation and backpackers – see the page on TBOP’s website or contact Brad Rowe.


021 323 937


Where do we send people for info? 


How do we support each other as an industry if we do have to self-isolate? 

Keep in touch with each other by email, text or phone. 

Join the Coastal Bay of Plenty workplace contact ella@bayofplentynz.com for sign up.  

Iyou haven't already, sign up to Tourism Bay of Plenty newsletter.


How might we get together in smaller more focused groups (such as accommodation providers, coach operators etc)? 

Set up Zoom meetings this is a good way to put cluster groups together and communicate with each other 

If you need to contact a particular operator, please leave a message on our contact us page and someone will respond or call our direct line 07 577 6234. 

When the timing is right Tourism Bay of Plenty will be setting up working groups to discuss the way forward. Let us know if you are keen to be a part of this by emailing brad@bayofplentynz.com   

Chamber of Commerce are running webinars to support businesses remotely throughout the shutdown period business support services.


What is the responsible thing to do as an operator? Do we close the doors? 

Level 4 all non-essential businesses are now closed until 28 April 2020 as instructed by Government. 


Are there any shortcuts to the redundancy process, how do we avoid an employment case? 

Seek legal advice or contact a HR company for advice josh@yellowumbrella.co.nz 

Government Continuity Package and How to Apply for Funding 


What are the best communications channels/platforms to stay connected on?

COVID-19 NZ Government website 


Ministry of Health 


Ministry of Social Development 

Unite Against COVID-19 Facebook Group 

TIA COVID-19 Advice and Support 


How do we provide consulate support locally to assist with getting people home? 

In the first instance they need to contact their embassy or consulate - here is the list of consulates.


What’s the short-term plan?  

Planning 1 month ahead is the only practical way to forecast future activities – these will continually be updated. 

NOW - Response to Alert Level 4 – pause all marketing. Communicate with industry and wider communities via e-Newsletters and the Tourism Bay of Plenty website. 

Alert Level Reduces – Recovery planning 

Borders Open – Resilience - new normal


If a guest tests positive what is the protocol? 

If you or a guest have COVID-19 symptoms and have recently been to a country or area of concern, or have been in close contact with someone confirmed with COVID-19, please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately. 

Information on Self Isolation 


What are the details of the support package for staff, specifically those on different types of agreements (seasonal staff, contractors etc)? 

Visit the Work and Income New Zealand website for more information on the support packages available.


How do we access funds for contract staff to keep them in the industry (especially in specialised roles where there’s been heavy investment in upskilling e.g. helicopter pilots). 

Visit the Work and Income New Zealand website for more information on the support packages available.


Can Tourism Bay of Plenty help operators with front line staff get access to hand sanitiser, hospital grade disinfectant and thermometers?

Tourism Bay of Plenty have reached out to gain access to these products. Some has been repurposed from industry to those that need it immediately. If you still have a need please contact brad@bayofplentynz.com


Should I continue to run tours given the risk to other people? 

No - Level 4 all non-essential businesses are now closed until 28 April 2020 as instructed by Government.

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