Information for Accommodation Providers

Currently, there are a lot of accommodation providers with guests who will be needing to get to their home country as soon as possible. Here is some supporting information so you can help them through this process.

If you are an accommodation provider in the Bay of Plenty, we will be in touch with you to ascertain how many international guests you have, from which countries and how many of them are wanting to get home but cannot see an avenue to do so. Once we understand the scale of the situation, we can escalate this to the right channels.

If you have any concerns in the meantime, please email or call Brad Rowe on: or 07 577 6234.


Guest health information sheet

We are urging all accommodation providers to ask checking-in guests to complete this form which ensures the safety of yourself, your staff, and other guests.


Click here for accommodation guidelines for Alert Level 3 

Click here for important information regarding visitors still in New Zealand.

Click here for information on self-isolation.

Click here for information on COVID-19 health advice.

Click here the MBIE accommodation options fact sheet.

Click here for BYATA's Guidance on Compliance for Backpacker Hostels whilst in COVID-19 Level 4.

Click here for BYATA's Position Statement on Compliance Restrictions for Backpackers whilst in COVID-19 Level 4.

If you would like to register with MBIE as a provider of the Temporary Accommodation for essential workers, those in self-isolation, or international guests who have been unable to go home - please please complete this form and send to: and/or with Temporary Accommodation Service in the subject line.


Some FAQs regarding hosting international visitors and self-isolation

Is there a directive coming nationally to stop freedom camping in places with no ability to have proper hygiene and encourage them to use camping grounds? Not yet, but it’s being actively looked at as there are health and social licence concerns here. We will update you as soon as we know more.

What are the rules around self-isolating in holiday parks? At the moment, anybody that arrives in New Zealand must self-isolate for 14 days. If visitors are in a fully self-contained campervan they can use a holiday park, BUT, cannot use shared facilities (bathrooms, kitchens). Parks should not be accepting non-self-contained vehicles for those self-isolating.

What do I do if I have visitors who aren’t self-isolating? Call Healthline who will send someone to talk to the person. Or, the Police. They both have the power to remove people or enforce self-isolation. The PM has clearly stated no tolerance, and we have already seen two deportations. There’s a specific section on ‘imminent or recent arrivals’ and this website will continuously be updated with relevant and up-to-date information. 

What are the criteria for self-accommodation isolation? E.g. AirBnB? What happens to staff (accommodation business) should they have to isolate someone? Same as for commercial accommodation. Please see the Ministry of Health’s web page for hotels and hotel staff.

What financial support is there for backpackers and campgrounds who are currently housing visitors? At the moment, there is a “visitor pays” expectation. We will keep you updated with any changes.

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